Infotek: Document Management Specialists

Document Management & Workflow Specialists (865) 392-9696

Maintenance & Support

Total Solution Support

Total Solution Support represents Infotek’s unwavering focus to provide the highest quality solutions to real business challenges. All imaging systems provided by Infotek receive our full guarantee of support. Infotek provides a first line of support for all products and software provided by Infotek related to the imaging system.

Infotek has a fully certified, and highly trained team of technicians with the expertise to diagnose software or hardware issues. Infotek can also provide solutions or add-on features to enhance your imaging system customizing it to your unique needs. Being familiar with your entire system, Infotek works directly with the software or hardware manufacturers on your behalf.

One phone call. That’s all you need to get the support you deserve.

Software Upgrade & Support Agreements

Infotek offers Annual Support Agreements for the following:

Xtender Solutions by EMC, including the ApplicationXtender flagship product line;
TeleForm & LiquidOffice by Cardiff / Autonomy; and
Infotek's FileBound

Hardware Maintenance & Support

Wouldn't it be nice to have a single point of contact for all of your equipment maintenance? Look no further.

As an authorized reseller of Kodak and Fujitsu support services, Infotek can be your single point of contact for all of your hardware maintenance, even if it was manufactured or sold by someone else.

Backed by both Fujitsu and Kodak's Service & Support departments, Infotek can now provide maintenance support for over 100 manufacturers of scanners, storage systems, micrographics equipment, and so much more!

Here is a partial listing of the products and services backed by Kodak’s 4,000 dedicated service employees and industry recognized technical expertise:

Supported Equipment

Scanners

Jukeboxes (CD-ROM, DVD-Rom, Optical)

Micrographic Equipment

Tape Drives

Imaging Controllers

Tape Libraries

Check Readers/Scanners

And More!

Supported Manufacturers
3M	Hewlett Packard
Adaptec	Kodak
Bell & Howell	Kofax
Canon	Minolta
Compaq	Panasonic
Cygnet	Plasmon
Datagraphics	Ricoh
Dell	Rimage
Fuji	Sony
Fujitsu	*And More!*

Give us a call for a competitive price quote!

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901 Lovell Road • Knoxville, TN 37932
(865) 392-9696 • info@infotekinc.com